Support
A question about Nîmes Tour? Write to us, we usually reply within 48 business hours.
Contact us
If possible, mention your iPhone or iPad model, your iOS version and the language used in the app.
Common issues
I cannot hear the audio commentary
Check that the silent switch is off and the volume is up. Audio also plays through Bluetooth headphones.
The map does not show my position
Allow location access: iPhone Settings, Privacy & Security, Location Services, Nîmes Tour, then "While Using the App".
Changing the language
Open the app's Settings, Language section: French, English, Spanish, German or Italian.
The map looks simplified
The detailed map needs a connection. Offline, the app shows a simplified map; texts, audio and photos remain available.
Resetting the passport
In Settings, use the reset option. Stamps, challenges and quizzes are stored only on your device.